VIP Services
We proudly present our VIP Services. Guests who attain VIP membership status may contact our dedicated VIP Call Center at 800.771.0550 to arrange hotel accommodations, dinner reservations, spa treatments, reserve a tee time, book tickets to see the latest entertainment at The Showroom and Event Center, or any other need you may have.
VIP Call Center Hours
Monday – Friday | 8am – 8pm
Saturday and Sunday | 8am – 6pm
VIP Call Center: 800.771.0550
Meet our Hosts
Our experienced team of casino hosts provide personalize service to our loyal VIPs. We have a genuine commitment to exceed guest expectations and make every trip a memorable one.
Michael Redivivo
Director of Player Development
Email
Richard Yesner
Operations Manager, Player Development
Email
Karen Keil-Allen
Executive Host
Email
Natalie McCray
Executive Host
Email
Anthony Pinti
Senior Host
Email
Kristine Williams
Senior Host
Email
Crystal Durbin
Casino Host
Email
Gabbi Padden
Casino Host
Email
International Guests
Turning Stone Resort Casino receives visitors from many different countries. To better serve the needs of our international VIP guests, we offer our highly trained staff of bilingual professionals who can assist you in every way possible to assure your visit is to your satisfaction.
Jessica Ji
International Host Manager
Email
Francis Tun
International Senior Casino Host
Email
Anna Nguyen
International Casino Host
Email
Sam Vuong
International Casino Host
Email
The Parlor
The exclusive hideaway, dubbed The Parlor, is open on Fridays and Saturdays by invitation for TS Rewards members at Sapphire level and above, and Sunday through Thursday by invitation for TS Rewards members at Onyx level and higher. The Parlor is open 5pm – 10pm all week. The lounge itself is exquisite, with red tufted leather chairs, creating a comfortable place to sit down and relax. There are multiple rooms, private bathrooms, and a central area where guests can enjoy a complimentary buffet dinner. Food at the buffet is prepared by Turning Stone Resort Casino chefs and always features multiple options for guests to enjoy. The bar is stocked with a wide variety of liquors and several beers from local breweries on tap.
BENEFITSJoin TS Rewards > |
TOPAZ
0-1,999+ Tier Credits
 |
RUBY
2,000 - 11,999 + Tier Credits
 |
ONYX
12,000 - 24,999+ Tier Credits
 |
SAPPHIRE
25,000 - 79,999+ Tier Credits
 |
PRESTIGE
80,000 + Tier Credits
 |
|---|---|---|---|---|---|
| Complimentary Accommodations or Preferred Hotel Rates | Based on play | Based on play | Based on play | Based on play | Based on play |
| Earn Points on All Gaming Activity or Purchases | X | X | X | X | X |
| Earn Tier Status Points | X | X | X | X | X |
| Invitations to Special Events, Promotions and Tournaments * | X | X | X | X | X |
| Book Personalized Offers on MyturningStone.com | X | X | X | X | X |
| Exclusive Birthday Offers | X | X | X | X | X |
| Priority Lines | Restaurants, Event Center Events, TS Rewards Desk | Restaurants, Event Center Events, Show Room Events, Cage, TS Rewards Desk | |||
| Access to VIP Services | X | X | X | ||
| Complimentary Show Tickets | Based on Play | Based on Play | Based on Play | Based on Play | Based on Play |
| Access to VIP Lounge | One (1) visit per-day (Sunday - Thursday)any additional visits are $10 comp dollars per-person, 1 guest max | X | X | ||
| Preferred Rates for Banquets, Meetings and Conventions | X | X | |||
| Spa at Turning Stone | 10% off any 50 minute spa service | 15% off any 50 minute spa service | One (1) free 50 minute spa service plus 20% off additional services | ||
| Discount on Qualified Retailed Purchases | 5% | 10% | 15% | 20% | |
| TOPGOLF® and Bowling YBR | One Hour Complimentary per-month up to 4 people | Two Hour Complimentary per-month up to 4 people | |||
| Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market | $0.05 Off Once per-week 20 Gallon Maximum | $0.10 Off Once per-week 20 Gallon Maximum | $0.15 Off Once per-week 20 Gallon Maximum | $0.20 Off Once per-week 20 Gallon Maximum | |
| Free Car Washes at Car Care and Maple Leaf Market | 2 per-month | 3 per-month | 4 per-month | ||
| Golf At Turning Stone | Reduced rates on green fees | Reduced rates on green fees | Reduced rates on green fees | 2 free rounds per-month at Shenendoah or Kaluhyat | 2 free rounds per-month at any TS Course |
| Golf Dome at Turning Stone (valid when courses are closed for the season) | 2 half hours at the Driving Range | 4 half hours at the Driving Range | 4 half hours at the Driving Range and 1 hour Golf Clinic | ||
| Cash Advance Fee Waived | >$3000 | ||||
| Complimentary Valet Parking | X | X | X |
Complimentary Accommodations or Preferred Hotel Rates Based on play
Earn Points on All Gaming Activity or Purchases
Earn Tier Status Points
Invitations to Special Events, Promotions and Tournaments
Book Personalized Offers on MyturningStone.com
Exclusive Birthday Offers
Complimentary Show Tickets, Based on Play
Golf At Turning Stone, Reduced rates on green fees
Complimentary Accommodations or Preferred Hotel Rates Based on play
Earn Points on All Gaming Activity or Purchases
Earn Tier Status Points
Invitations to Special Events, Promotions and Tournaments
Book Personalized Offers on MyturningStone.com
Exclusive Birthday Offers
Complimentary Show Tickets, Based on Play
5% Discount on Qualified Retailed Purchases
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market, $0.05 Off Once per-week 20 Gallon Maximum
Golf At Turning Stone, Reduced rates on green fees
Complimentary Accommodations or Preferred Hotel Rates Based on play
Earn Points on All Gaming Activity or Purchases
Earn Tier Status Points
Invitations to Special Events, Promotions and Tournaments
Book Personalized Offers on MyturningStone.com
Exclusive Birthday Offers
Access to VIP Services
Complimentary Show Tickets, Based on Play
Access to VIP Services, One (1) visit per-day (Sunday - Thursday) any additional visits are $10 comp dollars per-person, 1 guest max
10% off any 50 minute spa service
10% Discount on Qualified Retailed Purchases
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market, $0.10 Off Once per-week 20 Gallon Maximum
Free Car Washes at Car Care and Maple Leaf Market, 2 per-month
Golf At Turning Stone, Reduced rates on green fees
Golf Dome at Turning Stone (valid when courses are closed for the season), 2 half hours at the Driving Range
Complimentary Valet Parking
Complimentary Accommodations or Preferred Hotel Rates Based on play
Earn Points on All Gaming Activity or Purchases
Earn Tier Status Points
Invitations to Special Events, Promotions and Tournaments
Book Personalized Offers on MyturningStone.com
Exclusive Birthday Offers
Priority Lines for Restaurants, Event Center Events, TS Rewards Desk
Access to VIP Services
Complimentary Show Tickets, Based on Play
Access to VIP Lounge
Preferred Rates for Banquets, Meetings and Conventions
15% off any 50 minute spa service
15% Discount on Qualified Retailed Purchases
TOPGOLF® and Bowling YBR, One (1) hour complimentary per month up to 4 people
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market, $0.15 Off Once per-week 20 Gallon Maximum
Free Car Washes at Car Care and Maple Leaf Market, 3 per-month
Golf At Turning Stone, 2 free rounds per-month at Shenendoah or Kaluhyat
Golf Dome at Turning Stone (valid when courses are closed for the season), 4 half hours at the Driving Range
Complimentary Valet Parking
Complimentary Accommodations or Preferred Hotel Rates Based on play
Earn Points on All Gaming Activity or Purchases
Earn Tier Status Points
Invitations to Special Events, Promotions and Tournaments
Book Personalized Offers on MyturningStone.com
Exclusive Birthday Offers
Priority Lines for Restaurants, Event Center Events, Show Room Events, Cage, TS Rewards Desk
Access to VIP Services
Complimentary Show Tickets, Based on Play
Access to VIP Lounge
Preferred Rates for Banquets, Meetings and Conventions
One (1) free 50 minute spa service plus 20% off additional services
20% Discount on Qualified Retailed Purchases
TOPGOLF® and Bowling YBR, Two (2) hour complimentary per month up to 4 people
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market, $0.20 Off Once per-week 20 Gallon Maximum
Free Car Washes at Car Care and Maple Leaf Market, 4 per-month
Golf At Turning Stone, 2 free rounds per-month at any TS Course
Golf Dome at Turning Stone (valid when courses are closed for the season), 4 half hours at the Driving Range and 1 hour Golf Clinic
Cash Advance Fee Waived, >$3000
Complimentary Valet Parking
